MetroPlan Orlando Website Use & Privacy Policy
Effective Date: November 2, 2026
Last Updated: October 19, 2026
I. Purpose and Scope
MetroPlan Orlando (“MetroPlan,” “we,” “us”) is the metropolitan planning organization for Orange, Osceola, and Seminole counties. This Website Use and Privacy Policy explains what information we collect when you visit our website at metroplanorlando.gov, how we use it, and how it is protected.
This policy applies only to information collected through this website and related online services such as forms, email subscriptions, surveys and public comment tools. It does not apply to information collected offline, or to websites operated by other organizations that we link to.
By using our website, you acknowledge this policy. If you do not agree with it, please do not use the site or submit personal information through it.
II. Information We Collect
a. Information collected automatically. When you visit the website, our web servers and analytics tools may record technical information such as your IP address, browser type, device type, operating system, the date and time of your visit, the pages you viewed, and the website you came from. This information does not identify you personally and is used to keep the site secure and to understand how it is used.
b. Information you choose to provide. We collect personal information only when you provide it to us voluntarily, for example when you:
- Submit a contact or information request form
- Send us an email
- Subscribe to a newsletter or notification list
- Submit a public comment on a plan, project or meeting item
- Respond to a survey or participate in an online engagement activity
- Register for an event or meeting
- Submit an application for employment or as a committee volunteer
- Submit a request for procurement information or register as a vendor
The information you provide may include your name, mailing address, email address, telephone number, organization, and the content of your message. You should not include sensitive personal information (such as Social Security numbers or financial account numbers) in forms or emails to us.
You can browse the public sections of this website without providing any personal information.
III. How We Use Information
We use the information we collect to:
- Respond to your questions, requests and comments
- Provide the notices, newsletters and updates you request or sign up for
- Record and consider public input on transportation plans, programs and projects
- Administer meetings, events and surveys
- Maintain, secure and improve the website and our services
- Meet legal and records-retention requirements
We do not sell, rent or trade personal information, and we do not use it for commercial marketing.
IV. Florida Public Records Law
MetroPlan Orlando is subject to Florida’s public records law, Chapter 119, Florida Statutes. Under Florida law, most written communications received or created by MetroPlan Orlando in connection with official business are public records that may be made available to the public and media upon request, unless a legal exemption applies. This includes email messages and email addresses.
If you do not want your email address released in response to a public records request, you should contact us by phone or in person.
Comments submitted for a public meeting or other public comment period, including the commenter’s name and any contact details provided, may become part of the public record and may be published in meeting materials.
V. Records Retention
Information you submit may be retained for the period required by the Florida public records retention schedules that apply to local governments and is then disposed of as the schedule allows.
VI. When We Share Information
Personal information is shared only:
- As required or permitted by law, including in response to public records requests, subpoenas or court orders
- With service providers who help us operate the website, forms, email lists, surveys or analytics, and who may use the information only to provide services
- With other government agencies where needed to respond to your request or as required by law
- To protect the security of our systems or to enforce our rights against unauthorized access
VII. Cookies and Analytics
The website may use cookies and similar technologies to make the site work and to collect aggregate usage statistics. Cookies on this site do not contain information that identifies you personally. You may set your browser to refuse or delete cookies, although some features may not work as intended. Information collected by these tools is governed by the privacy policy of the tool’s provider.
VIII. Third-Party Websites and Services
MetroPlan Orlando uses third-party service providers to help operate our website, including providers of email list management, online forms and surveys, website analytics, and embedded video and maps. We limit the information we share with these providers to what is needed to perform their services. Their use of information is governed by their agreements with us and by their own privacy policies. See Section VII for more on cookies and analytics.
Our website also links to other websites, including those of our member governments and partner agencies. MetroPlan Orlando is not responsible for the content or privacy practices of websites we link to. We encourage you to review the privacy policy of any site you visit or service you use.
To request a current list of the third-party providers we use, contact us using the information in Section XIII.
IX. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it. If you believe a child has provided personal information to us, without parental consent, please contact us so we can address it.
X. Security
MetroPlan Orlando takes reasonable administrative, technical and physical measures to protect information collected through our website from loss, misuse and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Information you send by email or through forms is at your own risk.
XI. Accessibility
MetroPlan is committed to making its website accessible. If you would like to receive a copy of this policy or other website content in an alternative format, or need language assistance, please contact us using the information below.
XII. Policy Changes
This policy may be updated from time to time. Changes take effect when posted on our website at metroplanorlando.gov, and the “Last Updated” date will be revised. Your continued use of the website after changes are posted means you accept the updated policy.
XIII. Contact Us
Questions or concerns about this policy may be directed to:
MetroPlan Orlando
250 S. Orange Avenue, Suite 200
Orlando, FL 32801
(407) 481-5672
info@metroplanorlando.gov